Trial, cancellation and refunds
Planned launch policy · Updated October 29, 2026
Current status
Eligible accounts can start a 14-day dashboard trial. Checkout, paid subscriptions and permit email delivery are not active. Coverage is still being validated. No customer will be charged until paid billing is activated and that customer explicitly chooses a paid plan.
14-day Pro trial
Eligible accounts receive one 14-day Pro dashboard trial without a credit card, starting when they select their city and trades and click Start free trial. The trial will not automatically charge or convert to a paid subscription. At the end of the trial, new searches and exports stop. Saved leads and notes remain readable. Paid checkout is not available yet; contact support about continued access.
Cancellation
Once billing is active, account owners may cancel through account settings or by contacting support. Cancellation takes effect at the end of the current paid billing period, and access continues through that date. Cancellation prevents future renewal charges.
Refunds
Paid subscription charges are generally non-refundable except where required by law. Contact us within seven days if a duplicate charge or technical billing error occurs; we will review documented billing errors and correct confirmed mistakes. Cancel before renewal to avoid the next charge.
Questions
Before purchasing, review the plan, price, renewal timing and features shown at checkout. For billing help, email permitleads@northstarpremierllc.com or call (844) 738-3424.